Nerehore
Draft for the pilot — Draft — needs legal review.

Nerehore Vendor Agreement

Effective date: [Effective date]

This agreement is between you (the "Vendor") and [Operator], which runs Nerehore. It applies in addition to the Terms of Use. You accept it when you apply to sell on Nerehore.

1. Listing

  1. Your shop goes live only after the platform administrator approves it. Approval may be refused or withdrawn with a reason.
  2. You will keep your business name, category, contact number and location accurate.
  3. If you give an FSSAI licence or registration number, it must be valid and yours; it will be shown to residents as a badge. You remain responsible for holding any licence or registration that the law requires for what you sell, whether or not you add it to Nerehore.

2. Items, prices and stock

  1. You set your items, prices and units, and keep stock status and shop open/closed status up to date.
  2. You will describe items honestly and sell only lawful goods.
  3. You honour the price shown to the resident when the order was placed.

3. Orders

  1. You will accept or reject each new order promptly. If you reject or cancel, you will choose a genuine reason.
  2. You prepare and deliver orders yourself and collect payment (cash or UPI) directly from the resident.
  3. You mark orders as delivered once handed over.
  4. You handle resident complaints about your goods and deliveries fairly and directly.

4. Resident data

  1. You receive residents' names, phone numbers and flat details only to fulfil their orders.
  2. You will not use them for other purposes (for example, unrelated marketing or adding them to groups) or share them with anyone else.
  3. You will delete or stop using residents' details on request, and when no longer needed for the order.

5. Fees

  1. Free trial. Each shop is free for 1 month from the date it is first approved. Founding offer: shops approved before 31 Jan 2027 are free until 31 Jan 2027.
  2. Monthly fee. After the trial, each shop pays ₹199 per month, in advance. If you have shops in more than one community, each shop pays separately. There is no commission on your orders.
  3. How to pay. You pay [Operator] by UPI to the ID shown in the app (or in cash to the administrator) and report the payment in the app. It counts once the administrator confirms it; you can download a receipt.
  4. Late payment. If a fee is not paid within [grace days] days of its due date, your shop is paused: residents cannot see it or order, but orders already placed can be completed. It reopens once payment is confirmed.
  5. Fee changes. We will give at least 30 days' notice of any change to the fee; it applies from the next billing period after that. You may close your shop before it applies.
  6. Refunds. Fees already paid are not refunded for part of a month, except where [Operator] ends this agreement without cause. [Legal review: refund policy]
  7. Taxes. Fees are [inclusive/exclusive] of GST. [Legal review: GST registration and invoices]

6. Suspension and ending

  1. We may pause or remove your shop if you break this agreement, receive repeated genuine complaints, or sell unsafe or unlawful goods. We will tell you the reason.
  2. You may close your shop at any time. Orders already accepted must still be completed or cancelled with a reason.

7. Responsibility

You are solely responsible for the goods and services you sell, including their safety and quality, and for any taxes due on your sales. [Operator] is a technology provider and not a party to your sales.

8. General

These terms are governed by the laws of India; courts at [City] have jurisdiction. Contact: [email] · [phone].